Delivery and Warranty

Delivery
All Jewelry Foundry orders above HKD 1000 enjoys free delivery in Hong Kong. Delivery to other areas including Singapore, Malaysia, Taiwan and Macau is charged to the receiver upon delivery. For information on delivery charges to countries not mentioned above, please contact our customer service department directly.

 

Packaging
Shop at Jewels Foundry with a complete ease of mind. Each piece of jewelry is placed inside an expertly crafted gift box, then wrapped in protective materials before being shipped. Your purchase also comes with a complimentary greeting card to make your gift (even if it’s to yourself) extra special. Our worldwide delivery options also mean that you will be able to surprise your friends and family with a thoughtful no matter where they are.

 

Tax and Tariffs
The prices listed on this website does not include any import tax, tariffs, or other charges. Any such costs will be paid by the receiver in full. Should these charges arise, you will be contacted by the local delivery company. For more information on taxes, please contact your local customs office.

 

Warranty
Any products purchased Jewels Foundry enjoys a complimentary warranty service for 1 year (from invoice date). This warranty covers free repairs on any issues caused in the production process, but does not cover normal wear and tear, discoloration, or problems caused by misuse of products. Jewels Foundry reserves the right of final decision on all warranty issues, as well as the right to change or cancel such warranty service. Please contact our customer service department before ordering if needed.